Terms of Use and Sale for Businesses

Frequently Asked Questions

  • You have received this email because you’re registered in our system as a Trustpilot user. If you don't remember signing up to Trustpilot, it’s likely that at some point in the past your company claimed their Trustpilot profile page and is therefore, a free plan user. If you still think we’ve made a mistake, please reach out to us at support@trustpilot.com.

  • No, you have received this email because you’re registered in our system as a Trustpilot user. Trustpilot users can't unsubscribe from account- and service-related emails because we need to make sure you receive these important emails. If you don't want to receive any account- or service-related emails at all, you can delete your Trustpilot business account.

  • We appreciate that you may be used to using Trustpilot in a language other than English. However, we’re obliged to send this email to you in English. If you want to read the notice in another Trustpilot’s business language, you can do so by clicking on the link within the email.

  • The U.S. Privacy Laws Supplement. Trustpilot is a global business and is committed to comply with all applicable data protection and privacy laws and regulations. As a EU based data processor, we already apply the high data protection standards set in the GDPR for processing of data on behalf of all our customers globally. In October 2020 we introduced a U.S. specific CCPA Supplement, which is part of our Terms of Use and Sale for Businesses. Due to California’s Privacy Right Act and Virginia’s Consumer Data Privacy Act coming into force on 1 January 2023, we are replacing the CCPA Supplement with the U.S. Privacy Laws Supplement to make sure we continue assisting our customers in the U.S. meet their privacy requirements under the new U.S. Privacy legislation.

    The Sub-Processor list. We’ll be adding two new sub-processors to our list of sub-processors from 10 December 2022:

    • Concentrix International Europe B.V.
      Location: Amsterdam, Netherlands

    • Sutherland Global Services, Inc.
      Location: Pittsford, USA

    These companies will assist us with delivering parts of our services, such as enforcing our terms and providing user support. The new sub-processors will comply with our high security and privacy standards and we have entered into data processing agreements with them (including where necessary the EU Standard Contractual Clauses (2021/914) and the UK International Data Transfer Agreement), which impose at least the same data protection obligations, as imposed on Trustpilot in our Data Processing Agreement.

  • You do not need to take any specific action. The updates to the sub-processor list will apply with effect from 10 December 2022 and the U.S. Privacy Laws Supplement will come into effect from 1 January 2023 without any further positive acceptance, confirmation, or action by you. Please let us know if you have any specific questions or concerns regarding the changes. You can contact us at privacy@trustpilot.com or through your Customer Success Manager (if you have one).

  • The U.S. Privacy Laws Supplement will apply only to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. Privacy Laws.

    The updates to the sub-processor list will apply to all business users (free and paying) who are using one of Trustpilot’s automatic or manual review invitation methods and whose data processing by Trustpilot is governed by our Data Processing Agreement. If you’re using one of the invitation methods outside of the Trustpilot systems (such as Business Generated Links or Business API), the updates to the sub-processor list will not apply to you. If you are not sure which review invitation method you are using, please contact your Customer Success Manager (if you have one) or reach out to us at support@trustpilot.com.

  • If you’re using one of the invitation methods outside of the Trustpilot systems (such as Business Generated Links or Business API), the updates to the sub-processor list will not apply to you.

    If you are using one of Trustpilot’s automatic or manual review invitation methods and your data processing by Trustpilot is governed by either Trustpilot’s online Data Processing Agreement or a non-standard Data Processing Agreement between your business and Trustpilot, the updates to the sub-processor list will apply to you.

    If you are not sure which review invitation method you are using, please contact your Customer Success Manager (if you have one) or reach out to us at support@trustpilot.com.

  • The updates to the sub-processor list go live on 10 December 2022. You can see the full sub-processor list here.

    The U.S. Privacy Laws Supplement will come into effect on 1 January 2023.

  • No, the changes won’t affect your ability to access our platform or the functionality currently available to you.